PENGUKURAN INDEKS KEPUASAN PELANGGAN UNTUK PENINGKATAN KUALITAS LAYANAN
Customer satisfaction index (CSI) can be used by companies as a measure of the level of customer satisfaction.CSI also be used to compare the performance of products/services with competitors.CSI measurement results can be used to set a strategy to improve the quality of services in order to increase customer satisfaction Folding Tables in the futu